Refund Policy

Last updated: 28 October 2026

This Refund Policy explains when [Company legal name] ("we", "us") gives refunds for Chessware purchases. It forms part of our Terms of Service.

Summary

• You can request a refund within 14 days of purchase if your license key hasn't been activated.
• Activated keys are generally non-refundable, with the exceptions below.
• Refunded keys are revoked.
• Nothing in this policy affects your rights under consumer protection law.

Chessware is a digital product

When you buy a plan, you receive a license key in your dashboard straight away. Once a key is activated, it's locked to your PC and its time has started, so it can't be returned like a physical product. That's why our refund rules depend on whether the key has been activated. A key waiting in your inventory hasn't been activated, and neither has a key you've activated in your dashboard but not yet used in Chessware.

Keys that haven't been activated

If you haven't activated your license key, you can request a refund within 14 days of the purchase date. You can find the purchase date in the Transactions tab of your dashboard.

Keys that have been activated

Activated keys are generally non-refundable. We will still give a refund:

• where the law requires it, for example under the consumer protection laws of your country; or
• if Chessware doesn't work on a supported system and our support team can't fix the problem. A supported system is one that meets our system requirements. Please contact support first and give us a reasonable chance to help.

What happens when a refund is approved

• The refund is paid back to your original payment method through Stripe. How long it takes to appear depends on your bank or card issuer.
• The license key for the refunded purchase is revoked. If Chessware is running, it stops working at its next license check.
• Discord roles that came with the refunded plan may be removed.

Chargebacks

If something is wrong with a payment, please contact us before going to your bank, so we can try to put it right. If you open a chargeback or payment dispute:

• we may revoke the related license key;
• we may suspend your account if the chargeback appears fraudulent or abusive; and
• we may share relevant order and license information with Stripe and your bank to respond to the dispute.

How to request a refund

Contact us in our Discord server or by email at [support email]. Include:

• the order date, from the Transactions tab;
• the last 5 characters of your license key;
• your Discord username; and
• the reason for your request.

Warning: Never post your full license key publicly. The last 5 characters are enough for us to find it.

If you're thinking of deleting your account, request any refund first. Deleting your account revokes and deletes all your license keys. See Deleting your account.

Changes to this policy

We may update this policy from time to time. Changes apply to purchases made after the "Last updated" date at the top of this page.